Block and building management

Protecting the building, supporting residents, coordinating the detail.

We provide residential block and building management for landlords, freeholders, investors and property owners who need a well-run building rather than a reactive one.

From day-to-day resident communication and maintenance coordination to inspections, contractor management and compliance administration, we bring structure to the operational side of a residential building.

Our approach

Building care

Monitoring the condition and presentation of communal areas and shared facilities.

Resident communication

Providing a clear management contact for building-related matters.

Maintenance coordination

Organising repairs, contractors and preventative maintenance.

Compliance support

Helping monitor inspections, documentation and safety requirements.

Financial administration

Supporting agreed service charge and building-related administration where included in the management agreement.

Clear reporting

Keeping clients informed about significant issues, expenditure and planned works.

Communal areas

We coordinate the day-to-day management of shared areas, which may include entrances and reception, corridors, stairwells, lifts, communal lighting, bin and waste areas, external grounds, car parks, communal gardens and access systems.

The precise scope depends on the building and the management agreement.

Maintenance and repairs

Lighting, plumbing, communal heating, doors and access systems, roofing and gutters, external areas, lifts, decoration, cleaning, grounds maintenance and waste management. For specialist systems we coordinate appropriately qualified contractors.

More on maintenance and repairs

Preventative maintenance

Planned inspections, servicing, maintenance schedules, contractor visits, recurring repairs, communal area reviews, external maintenance and planned improvement works.

Where significant works are identified we bring you the information and a recommendation rather than a surprise invoice.

Building inspections

An inspection may consider communal area condition, cleanliness, lighting and visible defects; external grounds, entrances, paths and parking; visible concerns with shared systems and equipment; doors, access points and security; and outstanding or recurring repairs.

Findings are recorded and reported according to the agreed service.

Resident communication

We give residents appropriate channels for reporting communal area problems, maintenance issues, access concerns, building questions, noise or nuisance, and waste issues.

Where an issue falls outside our authority or needs specialist or legal intervention, we say so and identify the right next step rather than leaving it in limbo.

Contractor management

Obtaining quotations, checking documentation, arranging appointments, coordinating access, monitoring works, reviewing completion, managing invoices and maintaining records.

For specialist services, qualifications, certification and insurance must be verified as applicable.

Compliance coordination

Depending on the building and the agreed service, we help administer and monitor fire safety, electrical systems, gas safety, lift servicing, emergency lighting, access systems, water systems, building insurance information, inspections and licensing.

Fire safety

Fire safety requires proper assessment, management and ongoing attention. Where included in the agreed service we coordinate inspections, contractors, documentation and remedial actions covering alarms, emergency lighting, fire doors, signage, communal escape routes, fire-fighting equipment, compartmentation issues identified by competent professionals, and fire risk assessment actions.

Cleaning, grounds and specialist services

Communal cleaning, window cleaning, carpet cleaning, grounds maintenance, gardening, bin area management, waste services and seasonal maintenance, at a frequency tailored to the building.

Where a building contains lifts, automated doors, access control, communal heating, pumps, ventilation or water systems, we coordinate servicing and maintain records. Specialist inspection, certification and repair work goes to appropriately qualified providers.

Service charges and building costs

Where included in the management agreement, we assist with administering building-related expenditure and service charges: recording expenditure, contractor invoices, planned maintenance costs, communal services, management charges, budget information and client reporting.

Planned works

Roof repairs, external decoration, communal refurbishment, window replacement, entrance improvements, access system upgrades and major mechanical works.

For significant works we help coordinate the process, obtain the right information and communicate with the client and contractors. Major works should be properly scoped and, where required, supported by professional surveys, specifications and legal advice.

Emergencies

Serious flooding, significant electrical hazards, fire or smoke, major structural concerns, loss of essential building services and serious security failures.

For freeholders, investors and developers

We manage residential blocks, freehold investments, apartment buildings, managed residential developments, mixed residential portfolios and privately owned residential buildings.

For developers, we can support the transition from practical completion into ongoing residential management: management setup, contractor coordination, communal area management, resident communications, maintenance arrangements, compliance records and handover information.

Developer services

Important information

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