Regulatory information
Who we are, who regulates us, and where to go if something goes wrong.
Company details
| Registered name | Sable and Stone Real Estate Ltd |
| Company number | 16748179 |
| Registered in | England and Wales |
| Registered office | 124 City Road, London, England, EC1V 2NX |
| Trading address | 24 Alleyn Park, Southall, Greater London, UB2 5QU |
| enquiries@sableandstonerealestate.com | |
| Telephone | 020 4635 8543 and 01685 481 943 |
Redress scheme
We are a member of The Property Ombudsman, the government-approved redress scheme for estate agents and letting agents.
If you have a complaint, please follow our complaints procedure first. Once our in-house procedure is complete, or eight weeks have passed, you may refer the matter to The Property Ombudsman at tpos.co.uk.
Client money protection
We are a member of the UKALA Client Money Protection scheme, membership number 23737. The scheme is approved by the Secretary of State and provides total loss client money protection.
Membership is a legal requirement for a letting agent in England that holds client money, under the Client Money Protection Schemes for Property Agents (Requirement to Belong to a Scheme etc.) Regulations 2019. We hold client money because we collect rent on behalf of landlords.
Tenancy deposits
Deposits we hold are protected with mydeposits, membership number EW178163.
A deposit taken on an assured shorthold tenancy must be protected in a government-approved scheme within 30 days of receipt, and the prescribed information served on the tenant. If a deposit dispute arises at the end of a tenancy, it is resolved through the scheme's own free adjudication service rather than through our complaints procedure.
Data protection
We are registered with the Information Commissioner's Office as a data controller, registration number ZC030219.
Our privacy policy sets out how we handle personal data and the rights you have over it.
Anti-money laundering supervision
Estate agency businesses are supervised for anti-money laundering purposes by HM Revenue and Customs under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
Lettings fall within those regulations only where the rent is equivalent to £10,000 a month or more. Our anti-money laundering page explains what that means for you in practice.
Fees
Our landlord fees are published in full on our management fees page. Each figure shown is the total payable, with no VAT added.
Payments that can lawfully be required from tenants, and the statutory caps on deposits, are set out on our fees and terms for tenants page.
The legislation we work within
Our obligations vary between England and Wales, and we operate in both.
England
- Estate Agents Act 1979
- Consumers, Estate Agents and Redress Act 2007
- Consumer Rights Act 2015, Chapter 3, on letting agent transparency
- Tenant Fees Act 2019
- Housing Act 2004, on deposit protection and licensing
- Renters' Rights Act, on tenancy structure, possession and rent increases
- Client Money Protection Schemes for Property Agents (Requirement to Belong to a Scheme etc.) Regulations 2019
Wales
Wales operates a separate framework. Renting Homes (Wales) Act 2016 replaces tenancies with occupation contracts and tenants with contract-holders, and the Housing (Wales) Act 2014 requires landlords to register and requires anyone carrying out letting or management work to hold a Rent Smart Wales licence.
Property transactions in Wales are also subject to Land Transaction Tax rather than Stamp Duty Land Tax, which has different bands and no first-time buyer relief. Our stamp duty calculator covers both.
Both
- UK GDPR and the Data Protection Act 2018, covered by our privacy policy
- Privacy and Electronic Communications Regulations, covered by our cookie policy
- Consumer Protection from Unfair Trading Regulations 2008
- Money Laundering Regulations 2017
- Equality Act 2010